Privacy Policy

Effective Date: 21 April 2026

Welcome to Edoovi HMS, a hospital management software platform operated by Edoovi Labs. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices available to hospitals, clinics, doctors, staff, and patients using our services.

1. Information We Collect

• Account and organization details: Hospital/clinic name, authorized user name, role, email, mobile number, and billing details.
• Operational healthcare data: OPD/IPD records, appointment data, prescriptions, lab records, billing and payment-related information entered by authorized users.
• Technical and usage data: Device type, browser, IP address, log data, and feature usage analytics for security and performance monitoring.
• Support communication: Information shared while contacting support via email, phone, forms, WhatsApp, or ticketing channels.

2. How We Use Data

• To provide HMS features such as registration, appointments, prescriptions, billing, reporting, and communication workflows.
• To maintain platform security, prevent unauthorized access, and troubleshoot issues.
• To send service notifications, reminders, and transactional communications.
• To improve product performance, reliability, and user experience.
• To comply with applicable legal, regulatory, and contractual obligations.

3. Third-Party Services and Integrations

To deliver core functionality, Edoovi HMS may integrate with third-party services such as payment gateways, SMS/WhatsApp providers, cloud messaging, and analytics tools. Data shared is limited to what is necessary for the requested feature. Third-party services operate under their own privacy and security policies.

4. Data Retention

We retain data for as long as required to provide services, meet legal obligations, resolve disputes, and enforce agreements. On account closure or deletion request, data is processed as per retention and compliance requirements, after which it is deleted or anonymized where applicable.

5. Security Measures

We implement reasonable administrative, technical, and organizational safeguards including access controls, encrypted transport, secure infrastructure practices, and monitoring. No system is completely risk-free; users should protect credentials and promptly report suspicious activity.

6. Your Rights and Choices

• Request access, correction, or update of account information.
• Request deletion or export of data subject to contractual and legal constraints.
• Manage communication preferences where available.
• Contact us for grievance, privacy, or data handling concerns.

7. Cookies and Session Technologies

We use cookies and similar technologies for session management, authentication, preference storage, and service analytics. Disabling cookies may impact certain features.

8. Children’s Privacy

Edoovi HMS is intended for use by authorized healthcare entities and professionals. We do not knowingly provide direct services to children through this platform. Any pediatric data entered into the system is managed by the respective healthcare institution under applicable laws and policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date.

10. Contact Information

• Company: Edoovi Labs
• Product: Edoovi HMS
• Email: info@edoovihms.com
• Support: support@edoovihms.com
• Phone: +91 8690111912
• Address: Near Ujjwal School, Vivekanand Nagar Sector No-04, Alwar, Rajasthan 301001, India